Last Updated: May 8, 2026

At WhatsLink, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

1. Information We Collect

Account Information: Name, email address, phone number, company name, and password. WhatsApp Business Data: When you connect your WhatsApp Business account, we collect information such as your WhatsApp Business ID, profile information, and message templates. Contact Information: Names and phone numbers of the contacts you upload to the platform. Message Content and Logs: We store logs of messages sent and received through the platform, including delivery status and timestamps. Payment Information: We use third-party payment processors (e.g., Selcom) to handle payments. We do not store your full credit card or mobile money details. Usage Data: Information about how you interact with our Service, such as IP addresses, browser types, and pages visited.

2. How We Use Your Information

To provide, operate, and maintain our Service. To process transactions and manage your billing. To send you technical notices, updates, and support messages. To improve our Service and develop new features. To comply with legal obligations and enforce our Terms of Service. To maintain immutable audit logs for security and compliance purposes.

3. Data Sharing and Disclosure

Third-Party Providers: We share information with third-party providers who perform services for us, including Meta (WhatsApp Cloud API), Selcom (Payments), Textify/Brevo (Notifications), and DeepSeek (AI). Compliance with Laws: We may disclose your information if required to do so by law or in response to valid requests by public authorities. Business Transfers: If WhatsLink is involved in a merger, acquisition, or asset sale, your information may be transferred.

4. Data Security

Tenant Isolation: We use logical isolation to ensure that your data is stored separately from other users' data. Encryption: Data is encrypted in transit and at rest where appropriate. Access Controls: We limit access to your personal information to employees and contractors who need it to perform their jobs.

5. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. Audit logs and transaction records may be retained for longer periods as required by law or for security purposes. You can request deletion of your account and associated data, subject to our legal retention requirements.

6. Your Rights

Depending on your location, you may have the following rights: The right to access and receive a copy of your data, the right to rectify inaccurate data, the right to request deletion of your data, and the right to object to or restrict processing of your data.

7. Regional Compliance (East Africa)

WhatsLink complies with applicable data protection laws in the regions we operate, including the Tanzania Personal Data Protection Act (PDPA), 2022. We ensure that personal data is processed lawfully, fairly, and transparently.

8. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state or country where data protection laws may differ from those in your jurisdiction.

9. Children's Privacy

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.